How can I change my registered e-mail address?

Customers who purchased their license from our store at Fastspring on or after 04/18/2023 can change their email address themselves in their Excire user account.

To do so, access the Excire user account via this link: https://id.excire.com/user/login

Log in with your username or previous email address and password.

Then click on the "Login" tile. There you can change your stored email address by clicking on the pencil icon.

Follow the instructions on the screen to complete the procedure.

If you encounter any difficulties, please contact our support. To do this, you can create a ticket using the button on this page.

For older licenses (purchase before 4/18/2023), changing the email address is not possible.

The email address from the purchase is permanently linked to the license key and must be entered together for activation.

However, it does not matter if the corresponding email box still exists.

If you no longer have your license data available, please contact our support.

• Related Articles

• How can I contact customer support?

  If you have not found the right answer to your question in the Help Center or a specific problem has occurred, you can contact our support in several ways. Option 1: Create a ticket directly in the Help Center. To do this, click the button to create ...

• How does the purchasing process work?

  As part of the purchase process, a user is created for the contact email address in the so-called "Orgadmin" area of the Excire license server. In addition to a purchase confirmation, which also contains download links for the software, buyers also ...

• How do I create an Excire user account to activate the software?

  The following instructions will guide you step by step through the registration process and activation of your Excire software. Please install the program first - activation is only possible within the installed software. After installing and ...

• How do I activate my Excire software after purchase?

  First steps: 1. Download and install the software 2. Create a user account and log in (via the button in the software) 3. After logging in: Enter activation code (only once) Here you can find a detailed description of how to enter the activation code ...

• Manage licenses and users

  Where can I buy more licenses or cancel the subscription? After completing the subscription, the customer will receive an email from Fastspring as a purchase confirmation with download links and a link to the customer account at Fastspring. There you ...